Software update Synchronization fails ConfigMgr

Hi Guys ,

This is a quick one .Yesterday I faced an issue where the Software update sync started failing with the following error message:

SyncBatchMinCreationDate not set, using default 01/01/2001 00:00:00   SMS_WSUS_SYNC_MANAGER  12/04/2018 1:20:48 PM         4892 (0x131C)Sync failed: The operation has timed out. Source: Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWebResponse                SMS_WSUS_SYNC_MANAGER    12/04/2018 1:23:49 PM 7676 (0x1DFC)STATMSG: ID=6703 SEV=E LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS= PID=4108 TID=7676 GMTDATE=Thu Apr 12 03:23:49.252 2018 ISTR0=”Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWebResponse ISTR1=”The operation has timed out” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0   SMS_WSUS_SYNC_MANAGER    12/04/2018 1:23:49 PM 7676 (0x1DFC)Sync failed. Will retry in 60 minutes         SMS_WSUS_SYNC_MANAGER    12/04/2018 1:23:49 PM 7676 (0x1DFC)Setting sync alert to active state on site ABC         SMS_WSUS_SYNC_MANAGER    12/04/2018 1:23:49 PM 7676 (0x1DFC)Sync time: 0d00h06m45s               SMS_WSUS_SYNC_MANAGER    12/04/2018 1:23:49 PM 7676 (0x1DFC)

So basically we need to focus on the highlighted error message . This message comes when the SUSDB becomes too full with obsolete updates. And the WSUS console will not open . Hence we do not have any choice but to do scripting .


We need to check how many obsolete updates are there in the SUSDB database.  I am using SQL server to host SUSDB , but if you are using Windows Internal Database use the following query to connect to the SUSDB”:

Use server name : “\\.\pipe\MSSQL$MICROSOFT##SSEE\sql\query” to connect with SQL management studio.

Once connected run the following query against the SUSDB:

exec spGetObsoleteUpdatesToCleanup

This will return a list of obsolete ID’s.

In my case it was 5000 records . But if you have less you use the following query for each one . This will remove the obsolete updates.

“exec spDeleteUpdate @localUpdateID=000000”, where 000000 is the ID

For me I removed 10 records manually and then I was able to open the WSUS console but you can continue following the article if you are still unable to open the console .

Check to see if WSUS pool is running .

Check and ensure that SQL service is also running .

Increase the WSUSPool Private MemoryLimit  to unlimited by setting it to ‘0’ .

Increase the Maximum queue length from 1000 to 3000.

Reset the IIS by running IISREST command in command prompt .

Also you can Re-index the SUSDB using the following article :

After Re-indexing the database run the following  PowerShell script

Once done run the WSUS clean Wizard .

Once clean-up wizard is complete run the Sync again from SCCM . It should work seamlessly .

I got the following error for some updates after running the sync  :

wsyncmgr Logs: Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById

2. WCM Logs : Error: Failed to create assembly name object for Microsoft.UpdateServices.Administration. Error = 0x80131701.

To get around the following error just follow the following steps as they are mentioned :

1) unselect all Classifications in SUP
2) Perform wsusutil reset
3) Perform sync
4) Re add the Classifications.

Issue should be resolved. I hope this helps .


2 thoughts on “Software update Synchronization fails ConfigMgr

Add yours

  1. Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point. You obviously know what youre talking about, why waste your intelligence on just posting videos to your weblog when you could be giving us something enlightening to read?

    Liked by 1 person

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