Updates not getting applied to OS after reboot

Hello Everyone ,

Today i will talk about an issue which is very common if you are dealing with patch management . Ever seen that you apply software updates to a system and after reboot when the system comes up we see the below given screen on the system . This means that anything applied to the system will not get applied due to issues on some specific folders which we will discuss as we progress .


You will also see the following error messages in CBS logs:

2016-03-10 15:25:33, Error [0x01803c] CSI 00000091 (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]

After troubleshooting the issue and doing lot of research i found that the issue happens due to permissions on install folders.

How to fix the issue :Just follow the instruction steps by step and you will be on your way to resolution 🙂

* Solution

  • Give Network Service account has full control onC:\Windows\ServiceProfiles\NetworkService .
  • Give Local Service account has full control on C:\Windows\ServiceProfiles\LocalService.
  • For C:\Windows\System32\AdvancedInstaller(please follow the below mentioned steps )
  • Disable “Inherited from C:\Windows”
  • Give TrustedInstaller account full control .
  • Give sppsvc special permission and Everyone Read permissions on C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache.


After performing the mentioned steps you should be able to install the updates 🙂




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